A Sovereign AI Appliance for Australian Banking Operations
A single NVIDIA DGX B300 appliance, deployed on-premises within an Australian Authorised Deposit-taking Institution, hosts 1000 concurrent voice AI agents across fraud confirmation, dispute resolution, NPP/PayID/PayTo customer support, lending, AUSTRAC interviews, complaints handling, and 24/7 customer service. The appliance is federated with 280+ Australian banking, payments, CDR (Consumer Data Right), KYC/AML, and fraud connectors live within the SARAH AI Suite.
Recruiting, onboarding, and performance-management overhead
Productivity profile correlates with calendar effects
1000 Voice AI Agents · NVIDIA DGX B300
$130,000 / month
36-month financing · maintenance + support included · or $4,000,000 outright
1000 concurrent voice agents · C-Level Capabilities on each
24 × 7 × 365 availability · no scheduled downtime
Zero attrition · no ramp · no hiring overhead
1000 parallel conversation streams · no call-queue formation
17 spoken + 23 written languages out of the box
30-day implementation from contract execution to first live agent
Single capital asset · 36-month Global Replacement Warranty
Customer-owned model weights · no metering · no token tariff
Full audit log per call · per prompt · per output
Year 4 onward: marginal cost approaches zero (capex amortised)
The monthly financial line item is identical. The operational capacity, the availability profile, and the consistency profile are materially different. SARAH AI Suite is positioned as an augmentation to existing teams; the workforce-equivalence comparison is provided for budget-comparison purposes.
1000
Concurrent voice agents
280+
AU banking connectors
On-Prem
APRA · AUSTRAC · ASIC ready
<50 ms
On-prem first-word
Why Now · Australian Banks
Six structural forces moving every Australian Banks CFO toward a sovereign on-premises AI box this fiscal year.
Branch network reduction is now structural
The Big Four have closed approximately 30% of branches since 2017. Customer interactions have shifted decisively to voice and digital channels. SARAH AI Suite places 1000 voice agents at the front of the channel, answering on the first ring, in the customer's preferred language.
APRA CPS 230 mandates operational resilience for material service providers
Multi-tenant cloud LLMs require disclosure to APRA as material service providers and create concentration-risk reporting obligations. An on-premises sovereign appliance removes both the concentration-risk disclosure and the cross-border data flow concern.
Open Banking (CDR) requires conversational consent flows
Consumer Data Right consent and revocation flows are increasingly delivered over voice. SARAH handles full CDR consent capture, scope confirmation, and revocation with a complete audit trail aligned to the Data Standards Body schema.
AUSTRAC enforcement is increasing
AUSTRAC has issued multiple eight- and nine-figure penalties to Australian banks for AML/CTF program deficiencies. SARAH conducts CDD and EDD interviews with structured prompt sequences and produces a tamper-evident audit log for SMR/TTR preparation.
Contact-centre staffing in Australia is a structural cost problem
Onshore Australian contact-centre FTE is fully loaded at AUD $75-95k. Offshoring exposes the bank to data-residency questions under the Privacy Act 1988 and APRA CPS 234. The sovereign appliance addresses both.
Customer language coverage is a compliance and service issue
ASIC's RG 234 and the Banking Code of Practice 2025 require accessible service. SARAH provides 17 spoken languages on the first ring, including Mandarin, Cantonese, Vietnamese, Arabic, and Greek — the largest non-English communities in Australia.
The ROI Math · Australian Banks
Year-one P&L impact of replacing 10 human FTEs with 1000 SARAH voice agents on a single DGX B300 — concrete dollar figures, not theoretical. Numbers below are conservative midpoints; the upside scenario is materially larger.
Australian Banks Connectors · Live in the SARAH AI Suite
142+ australian banks connectors ship live in the SARAH AI Suite. Every connector is owned by us — no third-party Zapier-style intermediary, no rate-limited Connect API, no per-call fee. Add yours during week 3 of onboarding at no incremental cost.
AU core banking platforms
18
Temenos T24 AU · TCS BaNCS · Hogan Systems · FIS Profile AU · Fiserv AU · Symitar · Volante · Iress · Provenir · Sandstone · Avoka (Temenos Journey) · DXC Hogan · Finacle Infosys · Open Solutions · Lendi Group · Athena · 86 400 stack · ME Bank Heritage stack
AU Big-Four + mid-tier + neobank channel APIs
22
Commonwealth Bank (CBA) · Westpac · NAB · ANZ · Macquarie · Suncorp · Bendigo & Adelaide · Bank of Queensland · Bankwest · ING Australia · HSBC AU · Citibank AU · MyState · Heritage · Hume · Beyond Bank · IMB · Greater Bank · Newcastle Permanent · Up Bank · UBank · Judo Bank
AU payment rails (NPP + PayID + PayTo + BPAY)
14
New Payments Platform (NPP) · PayID · PayTo · BPAY · BPAY Batch · ABA (Direct Entry) · Direct Debit · BECS · BSB lookup · Australian Payments Network (AusPayNet) · eftpos Australia · Visa AU · Mastercard AU · American Express AU
Open Banking AU (CDR) + aggregation
12
Consumer Data Right (CDR) · Data Standards Body (DSB) feed · ACCC CDR Register · Frollo · Basiq · Adatree · Truelayer AU · Yodlee AU · MoneyTree (CBA) · Envestnet AU · MX AU · Skyfii
AU KYC + AML + sanctions + fraud
18
AUSTRAC reporting · greenID · Frankie One · ID-Verifier · OCR Labs · Cashflows · Trulioo AU · Jumio AU · Onfido AU · ComplyAdvantage · Refinitiv World-Check · Dow Jones Risk & Compliance · Sardine · Featurespace · NICE Actimize AU · FICO Falcon · Lucinity · BAE Systems NetReveal
AU credit reporting + CCR
10
Equifax AU · illion · Experian AU · CreditorWatch · Centrix NZ · Tasmanian Collection Service · National Tertiary Education Union · Veda · ARCA · CCR Reciprocal feeds
AU contact centre + recording + WFM
14
Genesys Cloud CX AU · NICE CXone AU · Five9 AU · 8x8 AU · Avaya AU · TeleVox AU · Talkdesk AU · LiveVox AU · Cisco Webex CC AU · Verint AU · Calabrio AU · Aspect AU · Playvox AU · Observe.AI
APRA · ASIC · AUSTRAC · ATO · OAIC · ACCC · APRA Connect · ASIC eRegistry · ABN Lookup · ABR · STP Phase 2 · MyGov · Services Australia · Centrelink Confirmation eServices
Compliance + Security · Australian Banks
A $3M appliance you actually own is the only AI deployment posture that survives a regulator's site visit. On-premises by default. Air-gappable. Audit log on every call. Every certificate yours, not the vendor's.
APRA CPS 230
Operational Risk Management
On-premises deployment removes material-service-provider concentration risk and the cross-border data flow disclosure obligation. Aligns with the 1 July 2025 effective date for material service-provider arrangements.
APRA CPS 234
Information Security
Encryption with customer-owned keys. Physical control of the data plane. Independent assurance reporting (SOC 2 Type II + ISAE 3402). Tabletop incident-response exercises supplied.
AUSTRAC AML/CTF
Anti-Money Laundering
KYC, CDD, EDD interview structure encoded. Automated SMR (Suspicious Matter Report) and TTR drafting from voice transcripts. PEP and sanctions screening at the point of contact.
Privacy Act 1988 (Cth)
Australian Privacy Principles
APPs 1, 6, 8, 11, and 12 satisfied by design. Notifiable Data Breach (NDB) scheme: incident-response runbook supplied. Data residency in Australian jurisdiction by default.
DSB-aligned consent collection, scope confirmation, withdrawal, and ADR (Accredited Data Recipient) interactions. Audit log meets Data Standards 1.27.
Banking Code 2025
Banking Code of Practice
Vulnerable-customer detection ruleset. Hardship assistance call flow. Accessible service via 17-language voice coverage.
PCI-DSS L1 · APCA
Card + Payments Security
PAN tokenisation at audio ingress. Pause-resume recording. Aligns with eftpos and Australian card scheme requirements.
SARAH AI Suite vs. Multi-Tenant Cloud AI · 5-Year Comparison
The principal alternatives in the market are multi-tenant cloud-AI services (OpenAI, Anthropic, Google) consumed via per-token or per-minute metering. The table below compares those services against a sovereign on-premises SARAH AI Suite deployment on NVIDIA DGX B300, at 1000 concurrent voice agents over a 5-year horizon.
Lever
Rented AI (OpenAI · Anthropic · Google)
SARAH AI Suite (DGX B300)
Cost per million tokens (text)
$15 - $30
$0 (capex paid)
Cost per voice minute (TTS+STT+LLM)
$0.10 - $0.30
$0 (capex paid)
First-word latency (voice)
400 - 1,200 ms (cloud round-trip)
<50 ms (on-premises LAN)
Data residency
Vendor decides (US / EU regions)
Your building · your jurisdiction
Sovereignty
Multi-tenant · subpoena-reachable
Single-tenant · physically yours
Vendor lock-in
Total — model weights you cannot move
Zero — you own the weights
Customisation of voice / persona / workflow
None or surface-only
Full — your runtime, your rules
Compliance certificates you can carry to a regulator
Their attestations (with carve-outs)
Your attestations · your audit trail
36-month TCO at 1000 concurrent voice agents · ~3M min/mo
$10.8M - $32M (token + voice + egress)
$4.68M (Enterprise tier · all-in)
Year 4 marginal cost (after financing)
Same monthly bill · indexed up
$0 capex · maintenance optional
Time from contract to live agents
3-12 months (security review · MSA · integration)
4 weeks (signature to 1000 live agents)
Privacy posture
"Trust the vendor's terms" · subject to change
Zero exfiltration possible · air-gappable
30-Day Implementation Schedule
From contract execution to 1000 live voice agents in 30 calendar days. The schedule below is the standard implementation timeline; complex multi-site deployments may extend to 45-60 days at the customer's discretion.
01
Week 1 · Sign + Site
Contract signed · install scheduled
Onboarding kickoff Day 1. Site survey (power, cooling, rack space, network) completed Day 4. Compliance + security paperwork issued Day 5. DGX B300 ships from Boston on Day 7.
02
Week 2 · Install
DGX B300 delivered + commissioned
Hardware on the floor Day 8. Power + liquid cooling + 2 × 200 Gbps WAN backhaul live Day 9. Voice + reasoning stack burned in Day 10-12. PEIPN tunnel up to Boston / Frankfurt / Sydney Day 14.
03
Week 3 · Connectors
Industry connectors mapped + tested
Your existing systems wired to SOPHIA Day 15-19. Voice cloned (optional) and persona tuned Day 16-18. End-to-end workflow rehearsals Day 19-21. Compliance audit log + recording config Day 21.
04
Week 4 · Go-Live
First 1000 agents take live calls
Soft go-live Day 22 with 100 agents on a single line. Scale to 1000 Day 25. Production traffic + 24/7 monitoring Day 26-30. Day 31: full operation, your team is the operator, our engineers are on-call.
NVIDIA DGX B300 · Compute Substrate
The compute layer is NVIDIA DGX B300 (Grace Blackwell Ultra). The SOPHIA reasoning stack, the SARAH voice + orchestrator runtime, and the 34,792,085-feature connector surface are proprietary intellectual property of IDESKS ONLINE AI. No third-party LLM, voice, or workflow vendor is in the dependency chain.
8 × NVIDIA B300 (Grace Blackwell Ultra)
Each B300 paired via 5th-gen NVLink at 130 TB/s aggregate. Liquid-cooled chassis. 10,000 TFLOPS FP16 / 2,000 TFLOPS FP8 / 1,400 TFLOPS FP4 per superchip. Designed for the workload that runs both a C-Level reasoning brain and 1000 parallel voice turns on the same box.
2,304 GB unified HBM3e memory
Enough headroom for SOPHIA C-Level Deep Thinker (235B-1T parameter rotation) running alongside the voice-turn LLM (8B / 30B-A3B) without paging or contention. All 1000 agents stay resident — no swap, no cold-start latency.
64 TB/s aggregate memory bandwidth
Roughly 16× a typical H100 server. Eliminates the bandwidth bottleneck that kills cloud-AI economics. Means SOPHIA can keep the full 11.74M feature surface "warm" while SARAH handles real-time voice turns at <50ms first-word latency.
2,700-2,800 W TDP · liquid-cooled chassis
Direct-to-chip liquid cooling included in the appliance — no separate cooling investment. Heat is removed at source. Acoustic profile suitable for a back-of-office server room, not just a tier-3 colo. Site prep is one electrician + one plumber visit.
~13 RU · standard 19" rack
Fits in your existing rack. Single PDU pair (208V or 400V 3-phase). Standard CRAC environment fine. We ship + install + commission. You provide the power, the network drop, and a locked door.
Built-in carrier-grade router
2 × 200 Gbps WAN backhaul · 16 × 100 Gbps LAN. Direct fibre or Megaport / Equinix Fabric. PEIPN (Private Enterprise IP Network) federates your SARAH endpoint with the global SARAH backbone, so multi-site customers get one logical AI.
On-Premises · Sub-50ms First-Word Latency
The appliance is co-located with the customer's voice infrastructure. Voice agents respond at LAN speed. No cloud round-trip, no jitter, no per-token tariff. Conversation latency is indistinguishable from a human operator.
36-Month Global Replacement Warranty
In the event of hardware or software failure, a replacement appliance is dispatched from the nearest staging depot (Boston, Frankfurt, Sydney, Singapore) within 48 hours. Maintenance and support are included for the full 36-month financing term.
Optional Hosted Deployment
On-premises is the default deployment posture. A hosted-dedicated option is available, with the customer's appliance located in our Boston, Frankfurt, or Sydney facility. The customer retains ownership of data, encryption keys, and control plane. Pricing and SLA are identical to on-premises.
Use Cases · Australian Banks
Concrete workflows that go from kick-off call to live revenue inside the 30-day window. Each works the day SARAH is plugged in — your business logic, our brain + voice.
NPP / PayID Fraud Confirmation — real-time NPP fraud alert → SARAH calls the customer in their preferred language, confirms or denies the PayID push, holds or releases the transaction within the NPP window, opens the dispute case in the bank's system.
CDR Consent + Revocation — Accredited Data Recipient requests data sharing → SARAH performs the voice-based consent capture with full scope confirmation, schedules the 12-month consent expiry, handles revocation calls inside the DSB audit schema.
AUSTRAC CDD / EDD Interview — commercial-banking onboarding triggers EDD → SARAH conducts the structured interview, captures source-of-funds and source-of-wealth narrative, screens against PEP/sanctions/AUSTRAC watchlists, packages output for the compliance officer.
AFCA + ASIC RG 271 Complaint Intake — customer call exhibits complaint indicators → SARAH classifies under ASIC RG 271, files the IDR case, starts the 30-day clock, schedules the resolution call, and feeds the systemic-issue identification engine.
Lending + Mortgage Pre-Qualification — broker or direct customer enquiry → SARAH walks through Responsible Lending Conduct (RLC) requirements, captures income/expense, runs DTI assessment, hands off to a credit officer.
Hardship Assistance under Banking Code 2025 — customer indicates financial difficulty → SARAH applies the Banking Code 2025 hardship script, captures circumstance evidence, files for the 30-day assessment, schedules follow-up.
17-Language Multilingual Service · Onshore — Mandarin · Cantonese · Vietnamese · Arabic · Greek · Italian · Korean · Hindi · Punjabi · Tagalog · Indonesian · Spanish · French · German · Japanese · Thai · English. All on the first ring.
Branch After-Hours Concierge — branch phone overflow to SARAH 24/7 → balance enquiries, recent transactions, statement requests, BPAY assistance, lost-card freeze, fraud reporting — all handled, all logged.
Outbound Collections (NCCP-clean) — past-due account → SARAH places a Privacy Act compliant outbound, identifies as a collection contact, captures repayment arrangement, suppresses contact on customer request, full NCCP audit trail.
SMSF + Wealth Customer After-Hours Service — wealth customer call → SARAH provides position summary, last-statement, schedules wealth-officer call, places basic securities orders with attestation, full FAR-aligned record-keeping.
Strategic Rationale
Eight institutional reasons enterprises are moving from rented, multi-tenant AI services to a sovereign, owned compute appliance.
Sovereign Compute · Owned Infrastructure
SARAH AI Suite is a capital asset, not a metered service. Per-token, per-GPU-second, and per-egress charges do not exist. One capital purchase services every conversation for the asset's economic life.
Proprietary Software Stack · No Third-Party Model Dependencies
The voice runtime, the reasoning stack, the orchestrator, and the connector layer are all owned IP. No third-party LLM API calls. No data leaves the appliance unless an egress rule explicitly permits it.
17 Spoken Languages · 23 Written Languages · 5.4B Population Reach
SARAH AI Suite ships with 17 spoken-language and 23 written-language coverage. International customers receive a native-language interaction on first contact.
30-Day Implementation Schedule
Hardware delivered, installed, commissioned, and operating within 30 days of contract execution. No multi-quarter procurement cycle. No professional-services overhead.
Sovereign Data Residency · Air-Gappable
Deployment is on-premises by default. Data does not cross jurisdictional boundaries without explicit configuration. Audit log captures every conversation, prompt, and output. Designed to satisfy regulator examination.
Continuous Availability · Predictable Throughput
1000 voice agents operating in parallel, 24 × 7 × 365. No staffing or retention dependency. No calendar-driven productivity variance.
Reasoning Brain · Voice Orchestrator · Two Roles, One Appliance
SOPHIA delivers C-Level reasoning over an 34,792,085-feature connector surface. SARAH delivers the voice channel and orchestrates business actions. Both roles operate on the same NVIDIA DGX B300 chassis.
The compute layer is NVIDIA DGX B300 (Grace Blackwell Ultra). The runtime, connectors, and workflow primitives above it are proprietary intellectual property of IDESKS ONLINE AI.
Additional Strategic Considerations
Sixteen further considerations that institutional buyers - boards, audit committees, CFOs, CIOs, CISOs, general counsel, chief risk officers - cite when authorising a SARAH Enterprise commitment on NVIDIA DGX B300.
AI Sovereignty Is Now a Board-Level Discussion
Audit committees and risk committees are asking which AI assets the enterprise owns and which are rented. Multi-tenant cloud LLMs cannot be owned. A NVIDIA DGX B300 appliance is a depreciable capital asset on the balance sheet, with full title.
Geopolitical Risk on Cloud LLMs Is Real
Cloud-AI providers are subject to executive-order data demands, sanctions regimes, and host-country export controls. A sovereign appliance located in the customer's jurisdiction removes that exposure entirely.
Cyber-Insurance Underwriting Now Favours Sovereign AI
Cyber-insurance carriers (AIG, Chubb, Beazley, Liberty Mutual) are increasingly underwriting deployments based on data-flow posture. Sovereign on-premises AI deployments attract more favourable premium and policy terms than third-party SaaS dependencies.
Regulator Examination Survives the Vendor Cycle
FFIEC, OCC, APRA, FCA, BaFin, MAS examination teams ask 'where is your data, who controls the model, and who has the encryption keys.' A sovereign appliance answers all three with the customer's own facilities, personnel, and KMS.
Negotiation Leverage Stays with the Customer
Owning the capital asset eliminates the quarterly price-increase letter from a cloud-AI provider. The 36-month financing is fixed; the appliance economics improve every year as utilisation grows.
No ML-Engineering Hiring Dependency
Recruiting AI / ML / MLOps engineers in 2026 is an 18-month problem and a $400k-per-FTE problem. A sovereign appliance delivered with our operations team eliminates the dependency. Customers run business operations, not AI plumbing.
Predictable Capital Expenditure vs. Unpredictable Operating Tariff
Cloud-AI consumption charges are inherently unpredictable - prompt complexity, output length, voice minutes, agent count, region egress. A capital purchase is one number on the balance sheet, fully amortised over 36 months.
Recordings, Transcripts, and Audit Logs Remain Customer Property
Conversational data is the second-most-valuable asset most enterprises own (after customer relationships themselves). A sovereign appliance ensures full perpetual ownership. The data trains future internal models on customer terms.
Operational Resilience Across Cloud-Vendor Outages
AWS, Azure, and GCP each experienced multi-hour regional outages during 2024-2025 that took down dependent AI services. An on-premises appliance is decoupled from cloud-vendor SLA breaches.
Voice Intellectual Property Becomes a Brand Asset
A custom-tuned voice persona, trained on the customer's brand voice and operational vocabulary, is a brand asset with permanent residual value. Cloud-AI voice products cannot be owned.
Customer-Specific Tuning Without Data Egress
Fine-tuning, RAG indexing, and continual learning operate entirely within the appliance. Customer data never leaves the premises to train an external model. The improvement compounds inside the customer's own asset.
Future-Proof Hardware Investment
NVIDIA DGX B300 (Grace Blackwell Ultra) is the current flagship platform with a 5-7 year hardware-economic life. Software updates and model rotations are delivered to the appliance over the 36-month financing term.
Mission-Readiness for 24 × 7 × 365 Critical Services
Banks, hospitals, airlines, public-safety agencies, and disaster-response operations require continuous availability. An on-premises appliance with a 36-month Global Replacement Warranty meets that requirement; rented cloud-AI does not.
Acquisition + Divestiture Readiness
In an M&A transaction, a depreciable capital asset transfers with title to the acquirer. A cloud-AI subscription requires re-negotiation, security review, and contract assignment - frequently the source of deal delays.
Energy + Carbon Accounting Is Predictable
An on-premises NVIDIA DGX B300 has a measured 2,700-2,800 W TDP. Carbon accounting is deterministic per kWh. Cloud-AI carbon attribution remains opaque and variable by region and time-of-day.
SARAH AI Suite Is Sold Once. The Box Keeps Working.
After the 36-month financing term, the appliance is fully amortised. The customer continues to operate it for the remainder of its 5-7 year economic life with marginal incremental cost. Cloud-AI subscriptions continue to bill indefinitely at the same or rising rate.
Frequently Asked Questions
Common questions raised during evaluation by CIO, CFO, CISO, general counsel, and chief risk officer teams. Five industry-specific and ten common, answered with the same level of detail provided in our standard discovery-call follow-up package.
Does this satisfy APRA CPS 230 and CPS 234?
Yes. On-premises deployment within the ADI's existing controlled environment removes the material-service-provider concentration-risk disclosure obligation under CPS 230 (effective 1 July 2025). Under CPS 234, the customer retains physical and logical control of the data plane, holds the encryption keys, and receives SOC 2 Type II and ISAE 3402 assurance reports for the appliance. APRA notification is supplied as part of onboarding paperwork.
How does SARAH integrate with NPP, PayID, PayTo, and BPAY?
Natively. The SARAH AI Suite ships NPP / PayID / PayTo / BPAY connectors as part of the AU payment-rail set. Voice-initiated NPP pushes, PayID lookups, PayTo agreement establishment, BPAY bill payment, and dispute flows are all available within the voice channel, with a complete audit trail keyed to the BSB and account.
How does this work with Consumer Data Right (CDR)?
SARAH performs the full CDR consent lifecycle in voice: consent capture aligned with Data Standards 1.27, scope confirmation, 12-month consent expiry scheduling, revocation handling, and ADR interaction logging. The output integrates with the bank's existing CDR posture and the ACCC CDR Register.
What is the AUSTRAC AML/CTF posture?
SARAH conducts CDD and EDD interviews using structured prompt sequences. Output includes a tamper-evident transcript, PEP and sanctions screening result, and draft SMR/TTR ready for the bank's AML/CTF officer to review and lodge with AUSTRAC. Designed to satisfy AUSTRAC's compliance assessment expectations.
Where is the data stored, and under what jurisdiction?
Data is stored on the on-premises appliance located in the bank's Australian facility. No data egresses Australian jurisdiction by default. Encryption at rest uses keys held by the customer's KMS. Aligns with Privacy Act 1988 cross-border disclosure controls and APP 8.
How is this different from OpenAI, Anthropic Claude, or Google Gemini?
Those products are rented multi-tenant LLMs. Your prompts, your customer transcripts, your business logic all run on infrastructure you do not own, in jurisdictions the vendor picks, with metering you cannot turn off. SARAH AI Suite runs on a NVIDIA DGX B300 in your building, with our own SOPHIA brain (34,792,085 features) and SARAH voice runtime — no third-party API calls, no per-token bills, no data crossing borders without your sign-off. Same Grace Blackwell silicon, fundamentally different commercial and legal posture.
What happens to my data?
Nothing leaves the box without an explicit egress rule you control. Recordings, transcripts, prompt logs, audit trails — all stored on encrypted volumes in your facility (or in our dedicated colo if you choose hosted). No co-mingling with other customers. No vendor employee can see your data. Subpoena reachability is yours, not ours. This is the architecture that lets regulated industries — banking, healthcare, government — actually deploy production AI.
What does the price actually include?
$130,000/month financed × 36 months ($4.68M total) — or $4,000,000 outright — covers: NVIDIA DGX B300 hardware (delivered + installed + commissioned), the full SOPHIA + SARAH software stack with 34,792,085 features unlocked, 1000 concurrent voice AI agents with C-Level Capabilities, the full 34,792,085-feature connector surface, the 36-month Global Replacement Warranty (48-hour swap from the nearest depot), maintenance + support, and onboarding for your engineering team. No per-agent fee. No per-token fee. No professional-services tax.
What if we need more than 1000 agents?
Two paths. (1) Add another DGX B300 — stacks linearly to 8,000 agents on 8 boxes, federated via PEIPN. (2) SARAH Hyperscale Appliance — NVL72 rack, 30,000 concurrent agents, $30M upfront + $3M/yr. Most $4M Enterprise customers grow into a second box within 18 months once the voice channel is producing measurable revenue. We finance both.
What if the appliance fails?
36-month Global Replacement Warranty. We ship a replacement DGX B300 from the nearest staging depot — Boston, Frankfurt, Sydney, Singapore — within 48 hours. While we are in transit, your traffic fails over to our hosted dedicated DGX B300 in the same region (included). You never lose a call.
Do we need NVIDIA or AI expertise on staff?
No. Our engineering team installs, commissions, and operates the appliance for the first 90 days. By Day 90 your operations team owns day-to-day, with our on-call 24/7. The whole point of selling a sovereign appliance is to remove the AI-engineering hiring problem from your roadmap.
Can we keep using our existing systems?
Yes — that is exactly what the 34,792,085-feature connector surface is for. SARAH does not replace your CRM, your reservation system, your billing platform, your PMS — it orchestrates them, on a voice channel that is on the phone in 30 days. The 34,792,085 Live Features, Connectors & APIs mean we land on top of what you already have, not under it.
What is the SLA?
99.95% on the hardware. 99.99% if you take the hosted-dedicated tier in our colo. Voice-turn latency <50 ms p95 on-premises. Our engineers carry a pager for every customer for the full 36 months of the financing term.
What happens after the 36 months of financing?
The box is paid off. You own it outright. Year 4 onwards, your AI marginal cost is essentially zero — only optional maintenance + the electricity bill. This is why the TCO comparison kills cloud AI: rented AI keeps charging the same monthly bill at Year 4, Year 5, Year 10. The DGX B300 keeps working for free.
Can we customize the voice and the persona?
Yes. Voice cloning (optional · 30-minute reference recording) · persona tuning to your brand voice · conversation flow templates per use case · escalation rules per workflow. The whole runtime is yours — we provide the template; you provide the brand.
Ready to retire your australian banks SaaS stack and run one sovereign AI box?
60-minute discovery call · technical deep-dive · SOPHIA comes with 34,792,085 Live Enterprise Features, Connectors & APIs.